FREQUENTLY ASKED QUESTIONS

How do I set up a return or get missing parts send?

If you want to return item or request for missing parts send, you can do so by using the refund request form, which can also be access through this link: http://alluremax.com/refund-request

Do you ship to PO Box addresses?

At this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered in a timely manner. If you provide a PO Box or APO/FPO military address, the shipment of your item will be declined.

What countries or regions do you ship to?

We ship worldwide. please refer to below list of  countries we ship to.

Europe

  • Albania
  • Andorra
  • Austria
  • Belarus
  • Belgium
  • Bosnia
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Faeroe Islands
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom
  • Vatican City State

Americas

  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bolivia
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Cuba
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • French Guiana
  • Guyana
  • Greenland
  • Grenada
  • Guadeloupe
  • St. Pierre & Miquelon
  • Guatemala
  • Haiti
  • Honduras
  • Jamaica
  • Martinique
  • Mexico
  • Montserrat
  • NL Antilles
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • St. Barthelemy
  • St. Kitts & Nevis
  • St. Lucia
  • St. Martin
  • Suriname
  • Trinidad & Tobago
  • United States
  • Uruguay
  • Venezuela
  • St. Vincent & the Grenadines

Africa

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cameroon
  • Canary Islands
  • Cape Verde
  • Central African
  • Chad
  • Comoros
  • Congo
  • Cote D’Ivoire
  • Djibouti
  • Egypt
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea
  • Guinea Equatorial
  • Guinea-Bissau
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Mauritania
  • Mauritius
  • Mayotte
  • Morocco
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Reunion
  • Rwanda
  • Senegal
  • Seychelles
  • Sierra Leone
  • Somalia
  • Somaliland
  • South Africa
  • Sudan
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Western Sahara
  • Zambia
  • Zimbabwe
  • Sao Tome & Principe

Asia

  • Afghanistan
  • Armenia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • China
  • Cocos (Keeling) Islands
  • Cyprus
  • East Timor
  • Georgia
  • Hong Kong
  • India
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Jordan
  • Kazakhstan
  • North Korea
  • South Korea
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Macau
  • Malaysia
  • Maldives
  • Mongolia
  • Myanmar
  • Nepal
  • Oman
  • Pakistan
  • Philippines
  • Qatar
  • Saudi Arabia
  • Singapore
  • Sri Lanka
  • Syria
  • Taiwan
  • Tajikistan
  • Thailand
  • Turkmenistan
  • Uzbekistan
  • Vietnam
  • Yemen

Oceania

  • American Samoa
  • Australia
  • Christmas Island
  • Cook Islands
  • Falkland Islands
  • Fiji
  • French Polynesia
  • Guam
  • Kiribati
  • Marshall Islands
  • Micronesia
  • Nauru
  • New Caledonia
  • New Zealand
  • Niue
  • Norfolk Island
  • Northern Mariana
  • Palau
  • Papua New Guinea
  • Pitcairn Islands
  • Samoa
  • Solomon Islands
  • St. Helena
  • Tokelau
  • Tonga
  • Tuvalu
  • Vanuatu
  • Wallis and FutunaV

Are there any additional fees involved in international shipping?

These additional charges for customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.